The error basically indicates that your browser cannot connect to the host via the internet. This error is caused mainly by your computer being disconnected from the Internet. Browsers are unable to connect to a particular website when this error occurs. The browser doesn’t know about the connection, and it simply requests and responds to data in and out based on the user’s actions. Your browser attempts to retrieve a link once you click it. When your internet connection is perfect, the data will be retrieved from that link with a status of 200, otherwise, error messages will appear.

The error message ERR_INTERNET_DISCONNECTED belongs to Google Chrome, and it can be caused by a variety of things, including computer issues, web server issues, network setups, Internet connections, etc. The solution you take will depend on the issue, it doesn’t matter. They are:

  • Try a different web browser
  • Check your cables
  • Check your Wi-Fi connection
  • Check Your LAN Settings
  • Delete WLAN Profiles
  • Disable Antivirus and Firewall
  • Restart Your Router

Try a different web browser

If it is a browser-specific issue, try to diagnose ERR_INTERNET_DISCONNECTED and fix it. You can access the same website that you tried to reach using Google Chrome using another browser such as Mozilla Firefox or Opera. Regardless of what browser you are using, you should not ignore this step as the real cause of the problem might be determined by proper diagnosis at every stage. When there is no error at all and you’re able to access the site as normal, there’s no doubt the problem is with Google Chrome. The website may not be accessible through other web browsers if you are having problems with your network settings, your computer, your router, or even your Internet cable.

Check Your Cables

The majority of connections are made via a router, and you can access both any devices that are connected to your network and the Internet through it. First, you will need to make sure the network cables are securely attached to the modem and that the modem cable is not unplugged or damaged. Make sure all wires are connected at both ends. Getting things pulled or simply broken may sound silly, but it happens. Then, refresh the page to see whether it is loading without error.

Check your Wi-Fi connection

Due to its simplicity and ease of use, Wi-Fi has become everyone’s favorite wireless connection to the Internet today. Wi-Fi hotspots often do not provide working Internet connections when connected. The Internet connection will be lost when the Wi-Fi is dropped and the Chrome browser will display the ERR_INTERNET_DISCONNECTED error if the Wi-Fi connection is dropped for any reason. A simple restart of the modem will usually restore Wi-Fi connectivity. Chrome will automatically reconnect to the webpage when it detects a functioning wireless connection. Therefore, you can try other solutions to fix ERR_INTERNET_DISCONNECTED error if the problem is with your browser, cables, and Wi-Fi.

Check Your LAN Settings

An automatic change in the Local Area Network settings on your computer can sometimes cause this error. Changing those settings should allow you to get your internet connection back online.

Enter “inetcpl.cpl” and press Enter to open Internet Properties by pressing Windows Key + R.


LAN settings can be found under the Connections tab.

Make sure that “Automatically detect settings” is checked and uncheck Use a Proxy Server for your LAN.Proxy Server


After clicking Ok, reboot your PC and apply.

Delete WLAN Profiles

When you connect to any wireless network, you create WLAN profiles. It contains the wireless network name (SSID), security keys, and other wireless related settings that allow you to connect automatically to a wireless network. Windows 7 made it straightforward to remove saved networks simply by selecting “Manage Wireless Networks” in the Network and Sharing Center of the Control Panel. This option was removed in Windows 8 and commands must be entered via the Command Prompt. Nevertheless, Microsoft has once again provided a graphical interface for Windows 10.

Start->Settings->Network & Internet->Wi-Fi->Manage known networks.

Click on Manage known networks and you will see all the wireless networks you have connected successfully earlier, then select the wireless network for which you wish to erase its profile and click Forget to delete it.


Disable Antivirus and Firewall

Your firewall and antivirus software may affect the speed of your internet connection. For security reasons, it is not recommended that you disable the Disable Antivirus and Firewall, however, temporarily disabling the ports could ensure internet availability.

Disable Antivirus

  • Windows notification area should include an icon representing the antivirus protection program.
  • Once you have located the antivirus icon, right-click it and select Disable, Stop, Shutdown, or something similar. Some programs need to be opened and disabled through their menus.

Disable Firewall

Press Windows Key + I to bring up the Control Panel. Then click on Windows Firewall under System and Security. The Windows Firewall can be turned on and off from the left hand window panel.

You will be prompted to restart the computer after you select Turn off Windows Firewall.

At the end, click Ok, apply and reboot your PC.

Restart Your Router

Occasionally, users will configure a VPN or proxy server on their routers. Make sure that your router is online and working correctly. Restarting the router and modem can sometimes restore internet connectivity.


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