Face ID isn’t working on your iPhone for whatever reason, and you’re not sure why. You can still use your pass code to log in, but if you’re like most people, the iPhone Face ID function was one of the key selling points when you bought your iPhone, and it’s annoying when it doesn’t work!
Before we go into the troubleshooting procedures, double-check that you’ve completed the standard setup procedure. For step-by-step instructions on how to set up Face ID on your iPhone, see this post. If you’re confident that Face ID is configured correctly, proceed to the troubleshooting steps below to figure out what to do if Face ID isn’t working on your iPhone.
What to Do If Your iPhone’s Face ID Isn’t Working:
- Restart Your iPhone
- Ensure that You’re Holding Your iPhone Far Enough Away from Your Face
- Ensure that There Are No Other Faces Around You
- Remove Any Clothing or Jewelry that covers Your Face
- Check Lighting Conditions
- Clean The Cameras & Sensors On the Front of Your iPhone
- Take Off Your iPhone Case or Screen Protector
- Delete Face ID and Set It Up Again
- Check for an iPhone Software Update
- Reset All Settings
- DFU Restore Your iPhone
- Repair Your iPhone
Restart Your iPhone
When your iPhone’s Face ID stops working, the first thing you should do is restart it. This can correct a minor software flaw that is causing the issue.
Hold down the side and volume buttons until the words “slide to power off” display on the screen. Swipe the red and white power icon from left to right with your finger. Your iPhone will be turned off.
After 30–60 seconds, push and hold the side button until you see the Apple logo on the screen. Shortly later, your iPhone will switch on again.
Ensure that You’re Holding Your iPhone Far Enough Away from Your Face
When you hold your iPhone 10–20 inches away from your face, your Face ID will activate. It’s possible that your iPhone’s Face ID isn’t working because you’re holding it too close or too far away from your face. When using Face ID, extend your arms straight out in front of you as a general guideline.
Ensure that There Are No Other Faces Around You
In busy places such as city streets, Face ID may not work properly if there are multiple faces in the line of the cameras and sensors. If you want to show off this cool feature, try a more private place. If you’re in a crowded area like a city street, try to find a more private spot to use Face ID. Just make sure your friends aren’t standing right next to you if you’re showing off this cool feature to them!
Remove Any Clothing or Jewelry that covers Your Face
Before using Face ID on your iPhone, you should remove any clothing you may be wearing, such as a hat or scarf, or any jewelry you may be wearing, such as a necklace and piercing. Face ID may have difficulty recognizing you if you are wearing clothing or jewelry that covers parts of your face.
Check Lighting Conditions
It is also important to consider the lighting conditions around you when using Face ID. Your iPhone’s cameras and sensors may have difficulty recognizing your face when it’s too light or dark outside. A room well-lit by natural light is likely to be the best setting for Face ID.
Clean The Cameras & Sensors On the Front of Your iPhone
Try cleaning off the front of the iPhone next. We recommend gently wiping the camera and sensors with a microfiber cloth to remove any debris that may be covering the Face ID sensors.
Take Off Your iPhone Case or Screen Protector
Take off any cases or screen protectors on your iPhone before using Face ID. Cases or screen protectors can cover one of your iPhone’s cameras or sensors, making Face ID ineffective.
Delete Face ID and Set It Up Again
To fix a persistent failure with Face ID, try deleting the saved Face ID, then resetting it. You may have trouble using Face ID in the future if something went wrong during the initial setup process.
You can delete your iPhone Face ID by opening the Settings app and tapping Face ID & Passcode. When you have entered your passcode, tap on the Face ID you want to delete and then tap Delete Face.
Now that you’ve deleted the face, tap Enroll Face under Face ID & Passcode. Once you have completed the setup, your Face ID will be enabled.
Check for an iPhone Software Update
Because Face ID is a relatively new feature on the iPhone, there may be small bugs or glitches that can be fixed by a software update. Go to Settings -> General -> Software Updates to see if there are any updates available. Tap Download and Install if an update is available. In this menu, it will say “Your software is up to date.” if your iPhone is already updated.
Reset All Settings
Try to reset all the settings on your iPhone if your Face ID is still not working. By resetting all settings, you will restore all of your iPhone’s settings to their factory defaults. There are times when this can fix a troublesome software issue that is difficult to track down.
Tap General -> Transfer or Reset iPhone -> Reset -> Reset All Settings in the Settings app to reset all settings. When the confirmation pop-up appears on the screen, enter your passcode and tap Reset All Settings. After the settings are reset, your iPhone will be restarted.
DFU Restore Your iPhone
A DFU repair is the deepest kind of iPhone repair and a last-ditch effort to restore a power software program problem. Before performing a DFU restore, we suggest saving a backup of your iPhone so you won’t lose your contacts, photos, and different data. Take a seem at our article about how to DFU repair an iPhone to analyze how to entire this step.
Repair Your iPhone
If you’ve done all the other steps and Face ID still doesn’t work, you may need to repair your iPhone. If you’re iPhone is still under the guaranty, we recommend taking your iPhone to your local Apple Store.