Instagram says you have a message, but you don’t

There are many parts that you might see Instagram notifications (like Instagram direct messages, IGTV). 

­1. Instagram DM notifications won’t go away

Many Instagram users report that they have notifications, but no messages. You see the red number in front of Instagram direct message, but once you open the section, you see no unread messages on the top. 

The main reason for this problem is that Instagram has separated the messages, and you see the notification even it is not in the primary section. 

The second main reason is that, if someone send you message, and they deactivate, the message will disappear. as soon as the person activate the account, the message appears, you should scroll down to find the unread one. If Instagram says you have a message, but you don’t, fix the issue as follow:

  • Check the entire messages in general messages, requested messages, and direct messages.
  • Update the Instagram
  • Uninstall, and install the Instagram again
  • Unlink Facebook account

1. Check the general message

As you might know, there are two different parts on Instagram direct message section. first the primary direct messages, and general ones (it is like archived messages). However, if someone on the general list would send you a message, you can see the notification in beside the icon.

2. Check the message requests

Message request also send you a notification in the notification bar. Even if you check the setting, you can get the notifications on your screen. Even it is like the spam message. You would see a message like this “Someone tries to send you message”. Go to the direct message section on Instagram, and check if there are any request messages. The notifications won’t go away, until you read the messages.

3. Check the entire direct message

If someone send a Instagram direct message, and deactivate their accounts, the message disappears. If they return to the Instagram, the message will appear again. So, you will see the notification on your Instagram direct message icon.

To fix this, you should scroll down the entire message until you see the unread message. Once you open it, the notification will disappear.

4. Update the Instagram App

A pending update may induce this issue. A single solution is to update your Instagram app.

5. Uninstall the Instagram App

As a last option, you can remove the app from your iPhone and reinstall.

6. Unlink Facebook Account to get rid of notifications

This sounds a little crazy, but unlinking your Facebook account from Instagram can remove false notifications. This is how:

7. Update the Instagram App

A pending update may induce this issue. A single solution is to update your Instagram app.

8. Uninstall the Instagram App

As a last option, you can remove the app from your iPhone and reinstall.

In my case, the main suspect was IGTV. Instagram launched this vertical video app in 2018. When a user that you follow uploads a video on IGTV, you get a notification. Since the app is relatively new, many Instagram users don’t know about the notifications related to this app.

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