Getting a refund for your Xbox has never been easier!

It would be between PlayStation and Xbox gamers if the war between iPhone and Android users had an equivalent in the gaming world. You have probably used Microsoft Store at least once if you are a member of the Xbox team. 

Previously separate digital distribution platforms including the Windows Phone Store, Windows Marketplace, Xbox Music, Xbox Video, and the Xbox Store (formerly called Xbox Live Marketplace), joined forces to form one all-encompassing Microsoft Store. You’ll find digital games for your Xbox console there if you’re looking for them. 

Microsoft’s Xbox One console sold around 50 million copies worldwide, and with thousands of games available in its online game store, some issues were bound to arise. Have you ever purchased a hyped-up game and then been disappointed with it? If so, you probably wondered if you could get a refund and how to do it.

Xbox Refund Policy

Until recently, it was not possible to get a refund for a digital game. No matter what game you bought online, all sales are final. This applied to PC, PlayStation, and Xbox games. Recent years have seen this situation change, and Xbox and Microsoft Store have followed suit. It is possible to request a refund for an Xbox game, but that doesn’t mean it is easy. 

The Refund Eligibility section of the Digital Game Purchase Refund Terms page is not very encouraging. A digital game purchase is considered final unless there are some extenuating circumstances. Determining what those circumstances are can be difficult. In searching several Xbox support pages, you might discover that the Xbox refund policy includes these guidelines:

•Refund requests need to be backed by a genuine reason

•Refunds can only be requested within 14 days after the purchase date

•If you play a game for more than two hours on any of your accounts you cannot get a refund.

•Refunds are available at least one day after the game’s release date and after you’ve downloaded and launched it at least one time

•Downloadable, add-ons, and season passes cannot be refunded

If you want to return a game, here are some valid reasons that can get you a refund:

•The wrong game was accidentally purchased

•The game doesn’t work or is severely malfunctioning

•Your bill contains an error 

•Someone else purchased the game using your account

If the refund request is approved, Microsoft will refund the money within a few business days. In the refund process, it is not mentioned whether you can choose your payment method. 

According to the statement that you should check with your bank whether the applicable payment method has been properly credited, it is likely that refunds will be processed back to the original payment method.  

Subscribers and digital game pre-orders

Xbox Live subscriptions and pre-orders can be refunded, but these are usually treated as cancellations, and you won’t need to fill out any forms. 

If you are eligible for a refund for your Xbox Live subscription, you will be offered it in the Services & subscriptions section of your account if you want to cancel your subscription. 

DoNotPay provides virtual credit cards for Xbox Live users who want to use the service during the trial period but do not want to get charged because they might forget to cancel on time.

If you have placed a pre-order, you can cancel it up to ten days before release. In this case, you will have to request a refund if you miss the window to get your money back. 

What is the procedure for requesting a refund for an Xbox game?

Refund policies for Xbox digital games aren’t as straightforward as you might expect. The Request a refund page has a button for requesting a refund, and here are the steps:

  1. Enter your username and password and sign in to your Xbox account once you reach the page
  2. Your Order History can be found there
  3. Select Request refund at the bottom of the list when you click the order number of the item
  4. Verify that the order number and the title of the item are correct
  5. You can request a refund for any of the following reasons:
  6. You might need to provide additional information depending on the reason
  7. Make sure you are using the correct email address for handling the request
  8. Then click Submit

Microsoft refunds money after a certain amount of time.

You will receive an email confirmation once you have submitted your Xbox refund request. An employee of the Support Team will contact you within 72 hours after verifying whether your purchased item qualifies for a refund based on the submitted form and documents. We recommend that you check your spam or junk inbox if you don’t see an email from them.

You can check the status of your Xbox refund request online. This information can be found on the Order History page for your account. You should reply to the confirmation email or the last email you received regarding the refund if you have additional questions about the status or if you want to complain after your request is denied. 

Refund issues you may encounter when making an Xbox refund request

Microsoft’s refund policies for Xbox might seem restrictive, but it is possible to get your money back for digital items that qualify for a refund. One thing to be aware of is that you shouldn’t abuse the system and use it as a platform for several two-hour demos. As soon as Microsoft representatives determine that you are abusing your refund rights, you will no longer be able to get a refund except under certain legal circumstances. 

It is also common for Xbox refund requesters to be unable to locate their purchase under the Order history. Several reasons may account for this situation:

•The purchase occurred less than 24 hours ago

•The item was purchased through a different account

•You preordered your purchase

•This was a subscription purchase

•The Xbox product you purchased was a physical one

• You gave a gift of a game to someone

It’s Easy to Deal with Xbox Refunds with DoNotPay!

Don’t lose hope if all these Xbox refund policies and rules make your head hurt. You can get your money back with DoNotPay, the first robot lawyer app. You’ll never have to worry about Xbox refund categories or forms. Simply add DoNotPay to your web browser.

You can secure a refund by following these easy steps after creating your DoNotPay profile:

  1. Choose Chargeback Instantly when logged in
  2. Provide information about your bank and payment options
  3. Enter Xbox or Microsoft Store when asked for merchant information
  4. Make sure you complete the rest of the steps to make a strong case for a refund

Following completion of the questionnaire, DoNotPay will send a dispute letter to both your bank and Microsoft. You will receive additional evidence to support your claim from our virtual legal team, if necessary.

DoNotPay Can Help You Get a Refund for Various Services

Do you know how it feels when you buy a product or service and it’s not what you expected? Don’t let your money go to waste. In just a couple of minutes, you can request a refund from any company, even the ones that do not offer refunds. Our chat bot will fax a refund request to your bank after you provide it with the necessary information. The service provider can also be contacted for you and asked to refund your payment. We can help you get a refund from:

  • Steam service, including any game on Steam, as well as a gift on Steam
  • Green Man Gaming
  • Walmart
  • Justfly
  • Best Buy
  • Target
  • eBay
  • Amazon, when you cancel your order

Protect your privacy and finances with DoNotPay

When sharing credit card information online, there are certain risks, and it’s becoming more difficult to tell which sites are good and which are bad. With DoNotPay’s virtual credit card generator, you will be able to protect your bank account and identity from cyber scams.

Create a virtual credit card and proceed without worry whenever you come across a suspicious email or website. You can also use our virtual cards if you want to avoid automatic payments after free trials.

Refunds for Microsoft Store purchases are just one of the many things DoNotPay can assist you with!

Aside from Xbox refund assistance, DoNotPay offers a wide range of services. If you have other gaming needs, you may want to look into PlayStation Store refunds, or how to request your money back on Steam and Origin with DoNotPay. 

Do you have to deal with more legal and administrative issues? DoNotPay will provide you with a smooth and hassle-free experience. Try DoNotPay in your browser to learn more: 

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