A malfunctioning Instagram app can be fixed by trying several troubleshooting methods.
A problem with Instagram can be caused by some factors, each with a unique solution.
If your Instagram app is not working, you can restart your phone or app, check whether Instagram’s service is down, or download the app on a different device.
Adding more accounts to follow might not be possible because Instagram has a limit. You might need to unfollow some accounts when you run into this problem.
More than a billion people use Instagram, making it one of the top social media platforms. You are likely uploading photos to Instagram if you share them online. So it’s frustrating when Instagram doesn’t work for you. Learn how to make Instagram work again.
When Instagram isn’t working
Instagram problems can usually be fixed the same way as any other kind of technical issue. Then, you proceed to more involved solutions. Troubleshooting is like a puzzle you need to put together one piece at a time. You can troubleshoot your problem in eight different ways, starting with the easiest.
Is it too many people you follow?
First of all, let’s make sure that your problem is not related to the number of followers. You have reached the maximum number of accounts you can follow (7,500). As such, you won’t see an error message about not being able to follow additional people – that’s a result of your app, your phone, or your data cache. To begin following new accounts if you experience this issue, you must unfollow your current accounts.
1. Open the Instagram app and tap your profile picture in the lower right corner.
2. Tap the Following button at the top right of the screen.
3. Tap Following to unfollow a few accounts you no longer need by scrolling through the list. Once you tap Follow, the Following button should appear in blue.
You may need to restart the application (or your phone). If an app appears to be acting up on your phone, the first thing you should do is restart the system to clear any corrupted memory or cache files. If you need to refresh your memory, here’s how to close an app on Android, or here’s how to close an app on iOS), and then run Instagram again. You might need to restart your iPhone or Android phone if the problem persists. Retry the application.
Check Instagram to see if it’s down
Instagram has a reliable network, and it rarely experiences the kinds of problems you might encounter when using the app. However, it’s a simple thing to check for so there’s no reason not to try restarting your app if you don’t see a resolution. Alternatively, you can search on Google for “Is Instagram down?” to see whether the site is down.
Make sure Instagram is up to date
In case you haven’t updated your apps in a while, Instagram might be acting up because it’s out of date. While it’s a good idea to leave automatic updates on, you can turn on automatic updates on your iPhone or update apps on your Android phone if you need to manually ensure you have the latest version of Instagram.
Open it in a browser
You might want to try Instagram in a different environment after trying the first few troubleshooting steps. You could also try running Instagram on another device – like in a web browser on your desktop computer – or ask a friend if Instagram works for them.
In case you are already using the browser and do not have access to another device, you may want to try a different browser, like Mozilla Firefox rather than Chrome.
Clear the cache
In this case, it sounds like you might have a problem with your cache – it might be corrupted. If Instagram works for other people or you can access Instagram in a regular browser, but not on your phone, that suggests you may have a corrupted cache.
The cache can simply be cleared on Android devices. Here’s the general procedure regardless of what phone or Android version you’re using:
1. Start the Settings app.
2. Tap Apps & Notifications.
3. Go to the list of apps (you might need to tap See all apps) and tap Instagram.
4. Tap Storage & cache.
5. Tap Clear cache.
An unusual Instagram issue may be resolved by clearing the cache.
You can’t clear the cache without uninstalling Instagram from your iPhone, so do this – uninstall Instagram from your iPhone, and then reinstall it from the App Store. Since Instagram stores all your photos and account settings online, you won’t lose any data.
Permissions must be enabled
Many apps ask for permission to use resources and services from your phone. Instagram is no exception. Instagram might not function correctly if you don’t grant those permissions. Enable your permissions and see if that solves your problem.
Follow these steps if you have an Android phone:
1. Open the Settings app.
2. Select Apps & Notifications.
3. Tap Instagram from the list of apps (you might need to tap See all apps).
4. Click Permissions.
5. Choosing to Allow only while using the app for each permission, tap the Back button at the top to return to the previous screen, then tap the next permission.
Here’s what you need to do if you have an iPhone:
1. Open the Settings app.
2. From the apps list, select Instagram.
3. Each permission, such as Microphone, Camera, Contacts, and Photos, must be enabled.
Report the issue
The help center on Instagram is a good place to turn if you have trouble using it or if you would like to report your problem.
1. To access your account avatar in the Instagram app, tap the lower-right corner.
2. Select Settings from the three-line menu at the top right.
3. Tap Help.
4. You can read Instagram’s help articles and file a report here in the Help Center if you’re having a problem.