When attempting to sign up for PlayStation Plus or extend an existing membership, PlayStation users encounter error code E-8210604A. The issue has been reported with both PS4 and PS5.
This issue is a result of an unresolved bug that Sony has refused to fix months after it was first reported by affected users.
Luckily, there are a few workarounds that you can implement if you find yourself in a similar situation.
There are a few workarounds that other users have successfully used when experiencing the E-8210604A error when trying to buy or extend their PS Plus membership:
Sign out of the PlayStation Network and back in again
Ensure that there is no PSN glitch causing the problem before moving on to any of the other possible fixes below.
We have also received reports that several affected users have resolved the E-8210604A error by signing out of their PSN account and immediately signing back in before purchasing a PS+ subscription.
Following are step-by-step instructions on how to do this:
- Access the Settings menu from your PS4 console’s main dashboard.
Note: If you are experiencing this issue on PS5, select the gear icon (settings icon) in the top-right corner of the screen.
- After you’ve opened the Settings menu, scroll down through the list of options to the Users and Accounts section. Note: This applies to the PS4 as well as the PS5.
- From the list of available options, select Other, then select PlayStation Network, and then select Sign Out.
- Upon confirming the operation, sign back in at the login screen that just appeared and try to purchase the PS+ subscription once again to determine if the problem has been resolved.
Then you can move on to the next possible fix if the same E-8210604A still occurs.
Purchase the subscription through Amazon (or another retailer)
In the event that you encounter this error while attempting to renew or purchase a PSN membership directly from your PS4 or PS5 console, you can usually avoid using Sony’s infrastructure by purchasing your PS+ subscription from an online retailer.
Before you do this, keep in mind that some retailers will charge you an additional fee. Before you make a final decision, compare the prices and make sure you’re paying the same amount.
We discovered that Amazon does not charge a premium for a PS+ subscription, but you may find that other online retailers do the same.
You can buy and redeem a PS+ subscription from a 3rd party retailer if you would like to avoid using Sony’s online store to bypass the E-8210604A error:
Note: The steps below will walk you through the process of buying a digital PlayStation Plus subscription from Amazon. When compared to Sony’s digital store, delivery is instant and there is no additional charge.
- Sign in to your localized version of Amazon with your account information.
- After you successfully sign in, type ‘ PlayStation plus ‘ into the search bar at the top and hit enter.
- You can choose a PS+ membership that fits your needs from the list of available options by scrolling through the results.
Note: To receive a digital code right away, click on a listing labeled as [Digital Code]. In that case, you will receive a physical copy of the redeemable code rather than through email.
- You’ll then need to choose a viable edition from the PlayStation Plus Listing before clicking Add to Cart.
- Then, proceed to the checkout page and complete the transaction.
- Once you’ve successfully completed the purchase, you will receive a code that you can directly redeem on your PlayStation console.
- You can redeem the PlayStation + code on your PS4 by opening the PlayStation Store, scrolling down to Redeem Codes, and pressing the X button on your controller.
Note: On PS5, you must go to Settings > User and Accounts. Click on Redeem Codes in Account > Payment and Subscriptions.
- Press Continue to enable PS+ after typing in the 12-digit code that you just received from Amazon (or another retailer).
- When the next prompt appears, click confirm and wait for the PS+ subscription code to be redeemed.
- You should see the confirmation message after which your PS+ subscription should already be active, and the apparition of the E-8210604A error should have been avoided. Note: If the subscription has not been activated yet, reboot your console manually and see if the new PS+ plan appears once your console boots again.
For those who are uncomfortable with securing your PS+ subscription through a third-party retailer, continue to the next fix below.
Change your PS Store email address
Despite the oddity of this fix, this workaround has consistently prevented PS4 and PS5 users from receiving the E-8210604A error and enabling them to easily purchase their PS+ memberships.
PlayStation gamers have had success with this by changing their PS Store email to their Gmail account. This can be done through your account on your PC or directly through the PSN settings.
If you’d like to try this fix, follow the steps below to change the email associated with your PS Store profile to bypass the E-8210604A error:
- Any web browser can be used to access Sony’s Account Management page on a PC. It is important to note you will also have to input the verification code if you selected 2-step verification.
- On the left-hand side of the screen, click Security after successfully signing in with your account.
- You will then need to click on Edit associated with Sign-in ID (Email Address) on the right side of the screen.
- Click on Save after entering your new email address on the new prompt that just appeared. Note: You will be asked to re-enter your account password for security reasons.
- Finally, you will receive an email to your new email address asking that you verify the new Sign-in ID. The email will be in your inbox, so you will need to view it and click on the Verify Now button within.
- After you sign in with your new email account and return to your console, retry the purchase to see if the E-8210604A error has now been resolved.
Next, move to the next potential method below if the problem has not been resolved
Make sure your wallet is full before you make a purchase
The most common reason why you may receive the E-8210604A error when making a PS+ purchase on the PSN store is denial by your card issuer. As a result of a major wave of scams involving the PS Store, banks have tightened their security protocols around the store.
This problem can be CC-related, but if you don’t want to call your bank for clarifications, you can bypass it completely by accessing your Account Information page and adding funds that you can later use to get the PS+ subscription without involving a CC payment.
You can add funds to your PlayStation Store account to purchase the PS+ subscription following the instructions below:
- You can access the PlayStation Store page using any browser on a PC or Mac.
- As soon as you are on the correct page, click the Sign in button, and then log in with the same account you are experiencing the error with.
- You can access Payment Management by clicking on the Account icon in the top-right corner of the screen after successfully signing in.
- Once you have verified that you already have a Payment Method set up, click on Add Funds from the right-hand menu.
Please note that if you have enabled 2-step authentication, you will be prompted to enter your phone or authenticator app verification code.
5. You can either use one of your cards or redeem a pre-paid card (if you already purchased store credits from an online retailer like Amazon) on the next screen.
6. Try purchasing the PS+ subscription once more (preferably from your web browser) after the funds have successfully been added to your PSN account, and see if the E-8210604A has been successfully avoided.
If the problem has not been resolved, move on to the next method below.
Tip: If you are having a problem with your computer or laptop/notebook, you can use Restoro Repair to scan the repositories and replace corrupt or missing files. This usually works in cases where the problem arises from a corruption of the system.
Remove your active credit card used for PS Store payments
According to some users, you may also see this error code if the bank is no longer fully authorizing the credit or debit card you are trying to use.
You may be able to resolve the issue entirely by deleting your credit card from your PS account before adding it again if you followed every possible fix above and you still receive the E-8210604A error on checkout when you try to purchase a PS+ subscription (or renew your current subscription).
The idea is to reauthorize it, which could help solve the problem in some cases. Below are the steps you need to take:
- Access the PlayStation Store on a PC or Mac.
- As soon as you’re on the correct page, click the Sign In button, and then sign in with the same account that’s causing the error code on your console.
- Once you have successfully signed in, click on the account icon in the top-right corner of the screen, then click on Payment Management from the context menu that just appeared.
You will have to enter the verification code from your phone or authenticator app if you have 2-step verification enabled.
- Within the Payment Management menu, check which card is currently active (if you have more than one card) under Payment Method.
- On the CC card with Default written under the last digits of the numerical value, click the arrow
- Next, click the Remove button at the bottom of the Credit Card / Debit Card Detail screen.
- When you are asked to confirm the process, click Yes and wait for the success message to appear
- From the Payment Settings, click the Add Payment Button once the card has been successfully removed.
- To add the same card that was previously triggering the error, click Add a Credit / Debit Card on the next screen, then follow the onscreen instructions.
- Retry the purchase of the PS+ membership after your card has been added once again.
If the problem has not been resolved, move on to the next potential solution below.
Pay through PayPal (if applicable)
According to some affected users that are also dealing with the E-8210604A, they’ve been able to bypass the problem entirely by purchasing through PayPal and configuring PayPal to use the CC or Debit Card that was triggering the error.
This workaround is also recommended by an official PlayStation representative via their Twitter page, “Ask PlayStation”.
For those of you who have a PayPal account and wish to use this fix, follow the instructions below to attach your credit card to PayPal and make the payment through it to avoid the E-8210604A error:
Please note that PlayStation Store only supports PayPal payments for a select number of countries before following this fix.
If you are experiencing these issues on a PC or Mac computer, access the Sony Entertainment Network page and sign in with the same account you are using.
- You can select Payment Method (under PlayStation Network) from the left-hand menu handle after you have successfully signed in
- Choose the Payment Method menu, then click Add Payment Method on the right-hand side.
- You can connect your PayPal account to PSN once you have reached the Payment Method screen and followed the on-screen instructions.
- After you’ve done this, navigate to the PayPal Sign in page, enter your PayPal account credentials, and click on the PayPal balance link. Once you’ve signed into PayPal, open another tab on your browser.
- To link a card, click the Link a card link at the top of the PayPal balance page.
- Click on Link Card to save the credit card to your account and then follow the on-screen prompts to add the credit card to PayPal.
- Return to your PlayStation console and add the PS+ subscription once again to the checkout page once the card has been successfully added to PayPal.
- If you choose PayPal on the page where you can select your Payment Type, the transaction should complete without the same error code
You can move down to the next possible fix below if the same E8210604A error continues to occur when paying through PayPal or you do not want to use this router.
Rebooting or resetting the router
Chances are that the problem is caused by a network inconsistency preventing the console from communicating with the validation servers due to a bad IP range if none of the above methods have worked.
It is important to make sure a new IP address is assigned to your console by refreshing every network element.
To accomplish this, there are two options:
- Restart your router/restart your computer – This will refresh your router’s IP and TCP data without making any permanent changes that might affect how your network interacts with Sony’s server.
- Reset your router – By resetting your router settings, you will restore the device to its original state and clear the cached data. However, if you are using PPPoE, this operation will also reset the current credentials.
Restart your router
You will NOT lose immediate access to the Internet; all you need to do is restart your router. It will only delete the Internet Protocol data and Transmission Control Protocol data currently saved.
You can reset your network device by locating the power button (usually located on the back of the device) and pressing it to cut off power.
Immediately after disconnecting the power cable, wait one minute or more before plugging the cable back in.
Note: You should disconnect the power after you turn off your router and wait for it to cool down for a minute to allow the capacitors to drain and clear any network-related temp data.
If restarting didn’t fix the problem, move down to resetting your network restart.
Reset your router
When a restart doesn’t resolve the problem, the next step is a complete router reset to ensure that no settings or network-related cached data are to blame.
Understand that this will reset your router to its factory settings, which means you will lose all your custom settings, forwarded ports, and blocked items.
A router reset will also make the credentials currently saved by your ISP ‘disappear’ if it is using PPPoE. You’ll need to create the PPPoE connection from scratch once you’ve completed the reset procedure by inserting the credentials provided by your ISP.
Once you understand the repercussions of this method and you wish to proceed, you can initiate a router reset by finding the reset button (usually found on the rear of your router).
You need to hold on to it until you see all of the front LEDs flashing simultaneously.
If your router is reset, reinsert the PPPoE credentials provided by your ISP to re-establish the internet connection, and see if your PS+ subscription purchase can be completed once internet access is restored.
TIP: If none of the Methods work for you, you can use the Restoro Repair Tool, which will scan the repositories and replace corrupt and missing files if necessary. Most of the time, this method works when the issue arises from a corrupted system. Restoro will also optimize your system to make sure that it performs optimally.