Sony’s PS4 is one of the best consoles that has ever left the company. Whether you’re playing games or just enjoying multimedia, the system provides a complete experience.
Nevertheless, just like everything else in the tech world, it’s susceptible to bugs and glitches every now and then. To help users diagnose and troubleshoot these errors, Sony has implemented a series of error codes.
Today we’ll discuss how to fix the CE-30002-5 error, its causes, and how you can get your console up and running again.
What causes the Error Code CE-30002-5?
By reviewing various user reports and the repair strategies that were commonly used to fix this error code, we investigated this particular issue. It turns out that a variety of different factors can contribute to this particular problem:
- The most common cause of this issue is that the PS4 turns off when installing a software update. Whenever this occurs, the software update will not install conventionally in certain scenarios. If this is the case, you can resolve the issue by installing the latest firmware via Safe Mode.
- The external HDD is formatted in an unsupported format – If you encounter this issue when trying to launch a game stored on an external HDD or SSD, chances are that the system file format is incorrect or is not fully compatible with the PS3 system. If this is the case, you can resolve the issue by formatting the external drive using the exFAT format.
This article will provide you with several options to repair the error message if you’re currently experiencing it. On this page, you’ll find a collection of methods that other users in a similar scenario have successfully used to fix the error code for good.
The methods below are presented in order of efficiency and severity, so we encourage you to follow them in the order in which they are presented to stay as efficient as possible.
Error CE-30002-5 on PS4: how to fix?
Fortunately, the error isn’t particularly difficult to fix. Nevertheless, you may have to take a few drastic measures to remove the issue. Below are four ways you can do so.
You need to rebuild the console database
Several handy options are available in PS4’s Safe Mode that can be used to fix problems with the console. The Rebuild Database option, option five in Safe Mode, is one of them.
As a result, your console is able to read your drive as if it were brand new again. If you are having trouble with your storage devices, this should be the first thing you check when troubleshooting Ps4 error CE-30002-5.
If the problem persists, reinstall the game
Likewise, you might encounter this problem if you’re trying to run a game from a corrupted drive. According to this information, there’s a good chance that some of the files for your game might be corrupted.
Before fiddling with your storage drives, you should definitely try reinstalling the game you’re having issues with.
Step 1: Go to the settings on your PS4.
Step 2: Find the Storage in the list.
Step 3: Select the Applications tab.
Step 4: On your Dual shock 4 controller, select the game or app you would like to remove, then press the Options button, then choose Delete.
You can now reinstall the game after restarting your console. You should no longer encounter the CE-30002-5 error.
Your console needs to be updated
Another possible reason for this issue is that your PS4 turned off during an update, causing the system files to be corrupted. This can be resolved by updating the console to the latest software version.
There are two ways to accomplish this.
- Use the internet to update.
- Use local installation media (USB/CD) to update
Using the console’s interface or the internet to update is strongly recommended. Nevertheless, if that doesn’t work out for you, you’ll have to boot into Safe Mode and update your console from there.
To remove the notification from the previous update, follow these steps before you start the update process.
Step 1: Select Notifications from the main menu.
Step 2: Scroll down and click the Options button on your Dual shock 4 controller to see the last update notification. From the side menu, select Delete.
Your console can now be updated to the latest version.
Your external storage drive should be formatted
In the event that nothing else works, you’ll need to format the external storage drive and try again. You can format your external storage drive in two different ways.
- How to use the PS4’s interface?
- Using a PC to format the external drive after disconnecting it.
The difference between the two is that although the first method is obviously easier, there is a chance you will still encounter the PS4 error CE-30002-5. You will have to remove the drive from the PS4 and connect it to a PC and format the drive on the PC to ensure this doesn’t happen again.
You can format your external drive by following these steps.
Step 1: Open the PS4 settings.
Step 2: Click on Devices.
Step 3: Look for USB Storage Devices in the list.
Step 4: Select the drive that needs formatting.
Step 5: Choose Extended Storage as the format.
For those of you who haven’t been able to resolve the issue with the methods so far, we recommend using Restoro Repair Tool, which scans the repositories to perform fixes for corrupt and missing files. Most of the time, this will work in cases where the error is the result of a system corruption. Furthermore, Restoro will optimize your system to perform at its best.