Facebook Messenger is one of the Facebook applications that allow its users to chat with friends and other users. If you receive a Facebook message, the Messenger notification will appear on your phone.
Sometimes you may see a Facebook Messenger notification on your phone while there are no new and unread messages in your inbox. What is the reason for these notifications on your phone? How can you get rid of the Messenger notification when there is no message?
Here we will explain Why Facebook Messenger says you have an unread message when you don’t and how to get rid of that.
Why is there an unread message notification for Facebook Messenger?
As mentioned, Facebook Messenger helps users chat directly with other Facebook users. When you receive a message, a notification will appear on your phone. There is a number on this notification that shows the number of unread messages in Messenger.
You should tap on this notification to enter the messages if you want to read the new messages. After reading them, this notification will disappear. In this article, we will discuss the solutions when you tap on this notification to open new messages, but that notification is still on the screen.
One of the reasons for this is that if someone who is not in your Facebook friend list sends you a message, that person’s message will be sent to the message requests inbox and the notification message will disappear after reading it.
Follow the steps below to check message requests on the app:
- Tap on your profile picture in Messenger.
- Find the message requests option and tap on it to see if someone has sent you a message or not.
Or you can check the Message Requests Inbox in the browser:
- Go to the Facebook website and log in to your account using a browser.
- Click on the messenger icon.
- Click on the three dots icon and select the message requests option.
- If there are any requests in this section, check them all.
If there is no message in the message request inbox and the notification is still there, it is because of a bug in your Messenger app. A quick way to solve this problem is to log in to your account using the Messenger desktop version if the problem is related to your mobile app. Sometimes you can see the unread messages on the desktop version.
If your problem is not solved, you can use the methods presented in the following article.
How do I get rid of the messenger notification when there are no messages?
This problem may be solved for each person using one of the following methods, and the same method not works for everyone. Do the following steps. If your problem is still there, go to the next step.
Method #1 Check if Facebook is down
Downdetector.com is always a good source to check if Facebook is down or not. If you see any decrease in the chart, it means Facebook is down. So, better to wait for couple of hours, for Facebook server back to normal position.
Method 2: Open your account from the desktop version of Facebook
If this problem occurs in your messenger mobile app, switch to the desktop version. To check messages in the Facebook desktop version, do the following steps:
- Go to the Facebook website through a browser.
- Put your Facebook username and password.
- After you log in to your account, click on the Messenger icon on the top right corner of the screen.
- On this page, you can see unread messages. Click on them to make the notification disappear.
By reading the messages in the desktop version, the issue of notifications on the mobile app should also be solved. Because some messages may not be shown in the message inbox in the mobile app, the problem of many users is solved by using this method. If you don’t find this solution helpful, try other methods.
Method 3: Ask someone to message you on Facebook
By doing this, the number related to the notification of unread messages on the Messenger app will change. If you open the received message, it resets the messenger and solves the problem.
Method 4: Force-stop the Messenger app
One of the used and simple options is to force-stop the app to restart it. To do this on Android phones:
- Go to the phone’s settings and select the Apps & Notifications option.
- Click on App info.
- Then find Messenger from the list of apps and tap on the Force Stop button.
On the iPhones:
- You should go to your phone’s setting page and find the Messenger app.
- Then tap on Background App Refresh and turn this button on.
Method 5: Update your messenger app
This problem can be due to a bug in the Messenger app installed on your phone. Update your app to fix this bug. If you want to update, it is better to download the relevant app from App Store and Play Store.
After the update, open the Messenger app and see if the problem is solved. If the notifications are still there, try uninstalling the app and reinstalling it again to fix the problem.
- To uninstall the app on Android phones: tap and hold on to the Messenger app. From the appeared options, tap on the uninstall and confirm the uninstallation by selecting OK.
- To uninstall the app on iPhones: find the Messenger app on your phone. Tap and hold on to it. From the pop-up menu that appears, select Delete App to delete it from your phone.
Conclusion
Sometimes a notification may appear on the Messenger app, meaning that a new unread message has been sent to you. But when you open the message inbox, you don’t see any unread messages. In this article, we have provided different ways to solve this problem. Try all the methods to find the solution for this issue.
